Security
Understanding OTP Fraud
Why you should never share your One-Time Pin (OTP) with anyone.
Why you should never share your One-Time Pin (OTP) with anyone.
An OTP (One-Time Pin) is a temporary code sent to your phone to verify that you — and only you — are authorizing a transaction or login. It is the last line of defense protecting your accounts.
OTP fraud occurs when a scammer tricks you into sharing this code. They may call pretending to be from your bank, GCash, or Maya, saying they need the OTP to "verify" or "secure" your account. This is always a scam.
Once a scammer has your OTP, they can access your account, transfer money, change your password, or make purchases — all in seconds. The damage is often irreversible.
Golden rule: No legitimate company, bank, or government agency will ever ask for your OTP. If someone asks for it, hang up immediately. If you accidentally shared your OTP, contact your bank or e-wallet provider right away to freeze your account.